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Bloodhound Collection Suite

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Bloodhound®

Bloodhound® debt collection software offers the tools and flexibility you need to manage all aspects of your business.  It’s built for collectors and designed to keep them focused on collecting by putting all the information they need at their fingertips.

  • Bloodhound Click-to-Collect® system streamlines collections
  • Rule-building system helps you manage compliance
  • Adaptable to agencies of all sizes

NexTask™

Our NexTask™ omni-channel contact center platform connects seamlessly with Bloodhound to streamline communicating with consumers across multiple channels.  The system combines consumer data and defined agent capabilities to ensure communications are always routed to the best agent available.

  • Voice campaigns, inbound calls, text, webchat, and more
  • Dashboards and on-screen monitoring tools to track performance
  • Payment IVR available for agentless payments
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ClientConnect

With Bloodhound’s ClientConnect web portal, your clients have secure, real-time access to their account information, as well as reports.  You control what information they can access and what functions they can do.  ClientConnect also provides clients an easy way to communicate with your office at whatever time of day is convenient for them.

  • The client portal can be formatted to look similar to your website
  • Your staff can be notified of clients' online activity
  • Provides a secure place to share files between you and your client

Account Advantage

Our Account Advantage web portal is an online consumer service center that provides a secure, discreet way for consumers to view their accounts, make payments, and set up or manage payment plans without having to speak to a collector.  Real-time integration with Bloodhound means accounts are instantly updated when a payment is made online.

  • Present consumers with Terms & Conditions they have to accept
  • Consumers' web activity can trigger additional workflow in Bloodhound
  • The consumer portal can be formatted to look similar to your website
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Data Exchange

Data Exchange is Bloodhound’s file transformation tool that allows you to build, monitor, and maintain file solutions for your clients or other third parties.  You can easily accept new accounts or payments from your clients in whatever format they provide and process them into Bloodhound without staff intervention.

  • State of the art ETL (Extract, Transform, Load) tool
  • Monitor an external source like an FTP site for incoming files
  • Automatically process files when they are available

ViewPoint

Bloodhound includes over 70 standard reports that give you a wealth of data on things like collector productivity, client activity, profitability, and more.  Our integrated ViewPoint report writer allows you to enhance the standard Bloodhound reports, as well as create new reports to meet your specific needs.

  • Uses a replicated Microsoft SQL database for improved performance
  • Export reports in a variety of formats including PDF, CSV, XML, and more
  • Schedule reports to be delivered at a specific date/time
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