We Provide Support For Your Business
From onboarding to day-to-day support, the Bloodhound team is always available to help you keep operations running smoothly and achieve your business goals.
We're Here to Help
We Lead You Through A Smooth Software Transition
We know a software change can be stressful since it impacts every aspect of your business. We walk you through every step of the process so there are no surprises, and we provide unlimited support in those first months on the system, until everyone feels confident using the new tools.
Support Is Available Whenever You Need It
Your calls are answered by a real person, and we respond within 4 business hours to any question or request. Extended support is available 24/7 for those unexpected events. Whether you have software questions or need development expertise, our team is ready to help in whatever way we can.
We Offer Data Hosting For Your Peace of Mind
Your Bloodhound system can be hosted at our secure hosting facility, eliminating the worries of tracking system backups, maintaining compliance standards, or dealing with equipment failures. Our team takes care of managing a secure, compliant environment for your data so you can focus on your business.
We Want To Be Your Partner for Life
We want to be more than just a vendor to you. We will become a true partner that understands your business and does whatever it takes to help you thrive. We love collaborating with our customers to build the solutions you need to keep growing in a constantly changing industry.
You'll Get To Know Us By Name
Your calls are answered by a real person who knows and understands your business. You’ll be on a first-name basis with our team members and be able to get the help you need when you need it.
Track Support Requests Through Our Online Portal
Bloodhound customers have access to an online support portal to easily log support requests and track the status of open requests. All new requests are personally acknowledged by our team within 4 hours of submission.