ROYDAN Enterprises, Ltd., the developer of Bloodhound® Software, is excited to announce the launch of their new omni-channel contact center solution, NexTask™.
NexTask is a flexible contact center software solution built on the well known Twilio Flex platform. NexTask enables contact center agents to seamlessly handle conversations across multiple communication channels including SMS, webchat, and voice communications. NexTask’s intelligent workflow management logic ensures that agents are working the right tasks at the right time for maximum efficiency.
The NexTask solution features a customizable interface that can be easily managed without the need for dedicated IT resources. Designed with easy controls and simple drag-and-drop functionality, NexTask enables a contact center to easily personalize their configuration and make impromptu adjustments whenever needed.
While NexTask is tightly integrated with Roydan’s flagship product, Bloodhound® Software, a CRM tool used by the accounts receivable industry, it can also connect to other CRM platforms or data sources through API connections. This provides contact centers with the ability to combine data from multiple sources and present all relevant information to the contact center agent in a centralized screen, ensuring more effective communications.
“Our goal when creating NexTask was to provide a contact center platform that is easy to use and manage, and offers intelligent controls to manage contact center workflow. We are thrilled to launch NexTask and help contact centers revolutionize the way they do business,” notes Ryan Manis, Chief Operating Officer at Roydan.
To learn more about NexTask, visit www.nextasksolutions.com.