We take the time to hear what our customers have to say. This means we really dig deep to learn more about their challenges and ways to help them better meet their client’s needs. In essence, we make their business our own as we develop customized solutions to fit their needs and ultimately help them reach their goals. As our valued customer, John Berquist, President of Forest Recovery Service, puts it, “there has never been a time that I have talked to Dan [Hornung] that I haven’t walked away with something valuable for my business.”
The customer-centric mindset filters from the top of our organization through every department. We believe that excellence in leadership equates to excellence in the final product we deliver. That is why we take the time to understand our customer’s business needs at every level of their organization. “They know me and my company’s needs, but they also take the time to really get to know my team members. They know them as people, not just a person who works for me,” Berquist notes.
For Roydan, it is about our customers; for our customers, it is about their clients. So, in the end, the Roydan team works to meet the needs of both our customer and their clients.
Take a moment to read more about the Forest Recovery Services story and find out why we say at Roydan “We’ve Got You Covered.”